| In any type of business, there is a great chance that | | | | * Poor quality - Since quality is only secondary to |
| customers may complain about their services. Why | | | | speed, quality is also important for them. The quality |
| do they complain and what are the reasons about it? | | | | depends on what a service provider offers for them, |
| There are so many reasons why customers may | | | | which could be in the package they introduced to the |
| complain about any service they purchased or | | | | customer. If their quality is low, customers may |
| inquired about their performance. It could be | | | | complain about it which they need to take action |
| hundreds of reasons, but there are common things | | | | immediately before its too late. |
| they complain about in any type of business. | | | | * Poor customer relationship - Customer service are |
| For example, if the next customers noticed that a | | | | also playing an important role to the company, which |
| table was not properly cleaned by the staff after the | | | | is to entertain complaints from various customers. If |
| customer leaves, they will complain that it should be | | | | they cannot answer or take action on what their |
| cleaned when the next customer arrives. In a | | | | problem is all about, the customers may give them a |
| restaurant, the customers can complain through the | | | | bad feedback and to advise others not to subscribe |
| taste and quality of their menus, the environment | | | | with them because of poor customer service. |
| and the management as well. As a result, those | | | | If they want to evade or avoid any further |
| complaints from their customers will affect the image | | | | complaints from their customers, the only way to do |
| of their company and its relationship to the | | | | it is to make improvements on their services and to |
| customers, and they need to do something to | | | | improve their management system. Although they |
| improve their services. | | | | might still complain which is only normal for any |
| The same thing goes to service providers for cable | | | | services like broadband internet, but if they always |
| TV and broadband internet. We cannot count on | | | | take action immediately, they have a good chance |
| how many valid reasons why a customer is | | | | that customers will stay subscribed with them even |
| complaining about a service. Here are the reasons | | | | with problems. |
| why a broadband internet customer complains about | | | | Avoiding any complaints is totally impossible, because |
| their service: | | | | any services like the cable TV or broadband internet |
| * Poor speed - This is the first priority of the | | | | are not always perfect. They have their own |
| customer. They need speed more than quality. They | | | | problems as well to handle, but in order for the |
| will complain if the speed is too slow if a service | | | | customers not to complain further, they must update |
| provider offers high speed connection of the internet. | | | | them through TV advertisement or publish a news |
| Customers like to download movies, music and | | | | article in the internet. It is the company's duty to |
| games from the internet which requires high speed. If | | | | serve their customers well in order to answer and |
| they cannot meet their expectations, for sure they | | | | take action on a customer's complaint about a |
| will complain and shift to another service provider. | | | | service like the broadband internet. |