| AUDIO AND SETTINGS | | | | television models with steady sound volume control |
| The audio setting is not changing in the television | | | | can regulate the maximum volume levels of a |
| menu. | | | | program to prevent from being overwhelmed with |
| * If the television is set to a Video input, the audio | | | | sudden fluctuations in volume which sometimes |
| settings in the television menu cannot be changed. | | | | occurs when transitioning from a program to a |
| Before you attempt to change the audio settings in | | | | commercial. |
| the menu, you must set the television to the tuner | | | | Why is the sound only heard from one speaker? |
| input first. | | | | * You can do some troubleshooting if the sound is |
| What to do to hear the television sound through the | | | | only hear from one speaker on the television. |
| speakers of a stereo receiver or home theater | | | | 1. Ensure the MTS option in the Audio menu is set to |
| system. | | | | stereo. |
| *There are many methods but in this article, we will | | | | 2. If available, try adjusting the balance option in the |
| only provide two which are the common scenarios. | | | | Audio menu. |
| For model specific information about the other | | | | 3. Ensure any audio cables linked to the TV from |
| possible connections and system settings, refer to | | | | other devices are connected properly. |
| the operating instructions supplied with the product. | | | | 4. Perform a power reset on the television. |
| I. CONNECTING THE AUDIO JACK OF A | | | | If the issue is still unresolved, service may be |
| TELEVISION TO THE STEREO RECEIVER OR HOME | | | | required. |
| THEATER SYSTEM | | | | Why are the audio and video out of sync? |
| 1. The composite audio cable should be connected to | | | | * When watching a television program and you notice |
| the audio output jack of the television. | | | | that audio and video are out of sync, reset the |
| 2. Connect the other end of the composite audio | | | | television to the original factory setting. |
| cable to an audio input jack on the stereo receiver or | | | | * But if for instances that the reset procedure does |
| home theater system. | | | | not work or if the issue occurs on one channel only, |
| 3. Turn on the television | | | | contact the broadcasting network or cable provider |
| 4. Set your television to your setting preferences of | | | | for further assistance. |
| either fixed or variable. | | | | * If the audio and video is coming from a DVD |
| 5. Turn the on the stereo receiver or home theater | | | | Player, or Digital Satellite System (DSS) receiver, |
| system. | | | | alternate trouble shooting is required. |
| 6. Set the stereo receiver or home theater system | | | | I. The audio and video are out of sync when playing |
| to the proper input. | | | | a DVD Disc |
| II. CONNECTING THE AUDIO OUTPUT JACK OF A | | | | * If the audio and video are out of sync when |
| CABLE OR SATELLITE SET TOP BOX TO A | | | | playing a DVD disc, attempt to play different DVDs in |
| STEREO RECEIVER OR HOME THEATER SYSTEM | | | | the player. If the issue occurs with only one or a |
| 1. Connect a composite audio cable to the audio | | | | couple of DVDs, the sync issue is most likely related |
| output jack of the set top box. | | | | to the discs being played. If the issue occurs with all |
| 2. Connect the other end of the composite audio | | | | DVDs, then the DVD player may require service. |
| cable to an audio input jack on the stereo receiver or | | | | * If the issue unresolved, service may be required. |
| home theater system. | | | | The Sony eService Web site can assist you in |
| 3. Connect a composite video cable to the video | | | | obtaining service from a Sony Service Center or |
| output of the set top box. | | | | locating a Sony Authorized Servicer. |
| 4. Connect the other end of the composite video | | | | II. The audio and video are out of sync when playing |
| cable to the video input of the television. | | | | from DSS |
| 5. Turn on the set top box. | | | | * Perform a cold boot on the Digital Satellite System |
| 6. Turn on the television. | | | | (DSS) receiver to try resolving this issue. |
| 7. Set the television to the proper video input. | | | | * If the issue is not resolved, check if the audio and |
| 8. Turn on the stereo receiver or home theater | | | | video are out of sync on other channels. If one or |
| system. | | | | more channels are out of sync, the problem is most |
| 9. Set the stereo receiver or home theater system | | | | likely with the broadcast and the service provider |
| to the mode. | | | | should be contacted. If all channels are out of sync, |
| Can the television disable the sound from the | | | | then the DSS receiver may require service. |
| commercials? | | | | * If the issue is still unresolved, service may be |
| * I don't know why you would want to do that but | | | | required. The Sony eService Web site can assist you |
| Sony televisions don't have the ability to disable the | | | | in obtaining service from a Sony Service Center or |
| sound from the commercials. However, Sony | | | | locating a Sony Authorized Servicer. |